Frequently asked questions

All scheme data will migrate during transition, and where appropriate, it will be tested to ensure it has moved from MyCSP to Capita.

At each of the different stages of migration, the data will be tracked and reconciled to ensure accuracy.

The media removal process applies to:

• all Hard Disk Drives, Solid State Drives, magnetic tape libraries, floppy disks, removal media, optical media, RAM and smartphones
• local media devices used by MyCSP users and teams are collected and destroyed
• any paperwork remaining in MyCSP offices or datacentre locations will be shredded following existing processes
• any media held in remote MyCSP offices will be transported back to the Cabinet Office’s datacentre under dual control so they can be destroyed.

Data reconciliation is conducted at each stage of the migration process, starting from the source data supplied and continuing through each migration and testing environment.

The exit plan ensures that there is a strategic roadmap for transitioning services and data from MyCSP to Capita. Additionally, there are robust measures in place for the permanent deletion of data, removal of assets, and protection of sensitive information throughout.

Capita will take over the administration of the Scheme from 1 December 2025.

Cabinet Office security leads will ensure all documented activities and processes are completed.

Capita secured the new contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from December 2025.

Under the new contract, they will modernise pensions administration systems through enhanced system design and digital innovation.

They will integrate generative artificial intelligence (GenAI) technology to transform the pension experience for you as members of CSPS. This will provide personalised and engaging digital channels to better plan and manage your retirement savings.

Capita will be responsible for delivering employer and member services; pensions payroll; administration services relating to the Civil Service Compensation Scheme; Civil Service Injury Benefit Scheme; and related finance and accounting services.

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Yes, they have been looking after people's pensions for nearly 50 years, across pension schemes of all shapes and sizes. Their broad range of services means they are perfectly positioned to support members like you.

Our transitional website aims to provide you with all the necessary information you’ll need as the administration moves to Capita.

We’ll regularly update it to inform you of changes, so please bookmark www.cspschange.org.uk

We’ll be introducing a new Employer Portal in December 2025, where you’ll be able to manage and administer your organisation’s pensions.

Until advised otherwise, you should continue to contact MyCSP and use the current Civil Service Pensions website for pension/scheme queries, resources and training opportunities. If you'd like to give us any feedback about this transitional website or get involved with research or training events, please contact us.

It’s important for you to keep up to date with information throughout transition. To be prepared for the changes when they are introduced in December 2025, you should:

• Regularly check our transitional website
• Attend a Regional Employer Forum (REF) or review the presentations if you can't make it.
• Participate in training and workshops
• Share any feedback with us.

No, the URL will remain www.civilservicepensionscheme.org.uk. 

Yes, the following will be visible for members from 1 December 2025:

• Benefit Statements - 6 years for non-affected Remedy members, 2 years for Remedy members
• All existing payslips and P60 information will be migrated
• All other member record data will be migrated from Compendia.

Until 1 December 2025, we advise you to inform members to plan their retirement as normal.

Yes, they’ll continue to be paid as normal.

The member helpline number will remain 0300 123 6666.

This information will be gathered from Cabinet Office and MyCSP shortly before the training begins to ensure the correct people are contacted.

The main contact's for pension scheme administration tasks. They are responsible for setting up new users, determining access levels across the team, and removing access.

The two Portals will be separate. For individuals that qualify for both, they will have separate login details.

We’re working on a digital platform to help you administer the Civil Service Pension Scheme, known as the Employer Portal.

Find out more on our dedicated webpage.

The new Employer Portal is an online system where you’ll be able to complete administrative tasks online, securely and efficiently. This includes:

• Uploading and downloading files
• Using the mailbox to receive and send messages and communications from and to us
• Being able to complete and submit forms online
• Accessing information about scheme members in your organisation.

The Employer Portal will become the method for providing your data from 1 December 2025. We will ensure you receive training, are registered, and have access to the portal prior to that date.

The following temporary URLs should be whitelisted as soon as possible. This is to ensure you can use the new Capita platforms in advance for training purposes:

• https://portal.cspspension.co.uk
• https://cspsprod.b2clogin.com

Please ensure the current website www.civilservicepensionscheme.org.uk is also whitelisted as this is how you will access both the Employer Portal and how members will access their Member Portal.

For employers, email will be replaced by secure messaging on the Employer Portal. Members will be encouraged to contact us via the Member Portal.

Yes, we will still have an Employer Helpline, but there will not be any access code. Though we will encourage all communications to be sent securely via the new Employer Portal.

Yes, EPNs will continue as we know how important they are for receiving Scheme information.

You’ll still be able to access the current website and use the resources available until 1 December 2025. Once the transition is complete, we’ll be launching a new website. This will still be accessed via www.civilservicepensionscheme.org.uk.

For further information regarding the transition, this website is the best place to keep you up to date.

Yes, we know how important an ERM team is to you, and we will continue to provide that support after 1 December 2025.

Training and events will still be available through the current administrator and via the Civil Service Pensions website.

We’ll be providing training to support employers to use the new Employer Portal in 2025. We’ll advise when these are available.

Yes, we’ll provide training that you can register for through this website. We’ll also provide additional resources, including videos and guides to make sure you understand how it works and what you’ll need to do.