Frequently asked questions

Capita secured the new contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from December 2025.

Under the new contract, we’ll modernise pensions administration systems through enhanced system design and digital innovation.

We’ll integrate generative artificial intelligence (GenAI) technology to transform the pension experience for CSPS members, providing them with personalised and engaging digital channels to better plan and manage their retirement savings.

Capita will be responsible for delivering employer and member services; pensions payroll; administration services relating to the Civil Service Compensation Scheme; Civil Service Injury Benefit Scheme; and related finance and accounting services.

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Yes, we’ve been looking after people's pensions for nearly 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we're perfectly positioned to support you, whatever your challenge.

You’ll still be able to access the current website and use the resources available until 1 December 2025. Once the transition is complete, we’ll be launching a new website. This will still be accessed via www.civilservicepensionscheme.org.uk.

For further information regarding the transition, this website is the best place to keep you up to date.

Our transitional website aims to provide you with all the necessary information you’ll need as the administration moves to Capita.

We’ll regularly update it to inform you of changes, so please bookmark www.cspschange.org.uk

Until 1 December 2025, we advise you to inform members to plan their retirement as normal.

Yes, they’ll continue to be paid as normal.

We’ll be introducing a new Employer Portal in December 2025, where you’ll be able to manage and administer your organisation’s pensions.

We’re working on a digital platform to help you administer the Civil Service Pension Scheme, known as the Employer Portal.

Find out more on our dedicated webpage.

Until advised otherwise, you should continue to contact MyCSP and use the current Civil Service Pensions website for pension/scheme queries, resources and training opportunities. If you'd like to give us any feedback about this transitional website or get involved with research or training events, please contact us.

Training and events will still be available through the current administrator and via the Civil Service Pensions website.

We’ll be providing training to support employers to use the new Employer Portal in 2025. We’ll advise when these are available.

It’s important for you to keep up to date with information throughout transition. To be prepared for the changes when they are introduced in December 2025, you should:

• Regularly check our transitional website
• Attend a Regional Employer Forum (REF) or review the presentations if you can't make it.
• Participate in training and workshops
• Share any feedback with us.

The new Employer Portal is an online system where you’ll be able to complete administrative tasks online, securely and efficiently. This includes:

• Uploading and downloading files
• Using the mailbox to receive and send messages and communications from and to us
• Being able to complete and submit forms online
• Accessing information about scheme members in your organisation.

The Employer Portal will become the method for providing your data from 1 December 2025. We will ensure you receive training, are registered, and have access to the portal prior to that date.

Yes, we’ll provide training that you can register for through this website. We’ll also provide additional resources, including videos and guides to make sure you understand how it works and what you’ll need to do.

Yes, we know how important an ERM team is to you, and we will continue to provide that support after 1 December 2025.

The following temporary URLs should be whitelisted as soon as possible. This is to ensure you can use the new Capita platforms in advance for training purposes:

• https://*.portal.cspspension.co.uk
• https://*.login.cspspension.co.uk
• https://cspsprod.b2clogin.com/

Please ensure the current website www.civilservicepensionscheme.org.uk is also whitelisted as this is how you will access both the Employer Portal and how members will access their Member Portal.

No, the URL will remain www.civilservicepensionscheme.org.uk.