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Key messages for members

  • From 1 December 2025, Capita are the administrator of the Civil Service Pension Scheme.
  • A new website and Member Portal will also launch on 1 December at 12 noon
  • The new website will have a fresh look and remain on the same URL - www.civilservicepensionscheme.org.uk
  • All members with a current Portal account will be asked to re-register from 1 December
  • Unless members have a specific task to complete, employers can inform members to register from 2026 onwards
  • Annual Benefit Statements (ABS) for those not affected by Remedy will have access to their statements up to and including 2021. ABS for 2022-2025 will not be available on the Member Portal from 1 December for a member to view or download, but they can request one by using our Contact us form. 
  • Remedy affected members will not have access to statements prior to 2024 as ABS's issued before roll back are no longer correct. Remedy affected members can request a 2024 and 2025 statement by using our Contact us form.
  • Remedial Service Statements (RSS) are being loaded as PDFs to the Portal, but are being released in stages. If a member requires a statement urgently, they should request a copy using the Contact us form.
  • If a member enquires about the Retirement Modeller, please advise this will not be available on 1 December. We are working to confirm a timeline of when this will become available
  • A video to support members through the registration process is available
  • There is no action for members without a Portal account to take
  • We encourage all members to use the secure ‘contact us’ facility available on the Member Portal (and on the new website) to contact the Scheme
  • The change of administrator should not affect a member’s retirement plans. Members should continue to follow their department’s normal retirement processes as the administration transitions seamlessly to Capita
  • The member helpline will remain 0300 123 6666.
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