Published 3 April 2025 | Last updated 3 April 2025
In our recent Transitional Website workshop, many employers suggested it would be useful for us to provide responses to member questions you may be receiving regarding the change of administrator.
We’d like to ask for your support in understanding what you think those questions should be. Here are some of the key questions we thought you may be asked, but are there any others you think should be anticipated?
- Why is CSPS changing pension administrators?
- Who is Capita?
- Does Capita have experience in pensions?
- Will I still be able to retire during 2025?
- Will I still be able to retire at the beginning of 2026?
- What happens if I start the retirement process in the middle of the change, could my application get lost or take longer?
- I’m not retiring yet so how will the change of administrator affect me?
- When is the change happening?
- Who do I contact if I have an issue?
- How do I contact Capita?
- Are the contact details changing?
- Will I have access to the member portal?
- What will be available on the member portal?
- How do I know that all my pension history will move over to Capita accurately?
If you have any suggestions, please send them through our feedback form and we’ll share the answers on this transitional website.