Published 11 November 2025 | Last updated 11 November 2025
We previously advised that each employer needed to set up a super user for the Employer Portal. They would then be responsible for managing the access of other colleagues who administer the Scheme and nominate any third-party provider.
This is no longer the case and we want to update you on the revised process and timescales.
What we need you to do by Friday 14 November
Identified super users need to look out for an email asking you to confirm your third-party provider. The email will be sent on Monday 10 November and will contain a spreadsheet. It’s important that it is completed and returned no later than Friday 14 November. This will allow us to carry out the linking exercise and issue the super user invitation links at 8am on Monday 1 December.
We understand you would have liked to have access to the Employer Portal before 1 December, especially as this is a new way of working, but we hope that by setting up the third-party provider for you, this will reduce some of the initial administrative tasks.
Registration of super user and additional users from 1 December 2025
- On Monday 1 December at 8am, registration links for the Employer Portal will be sent to the super user contacts for employers and shared services/payroll providers. The link will be valid for 24 hours
- If you haven’t registered as a super user within 24 hours, an automated follow up reminder link will be sent to the same email address (again this will be valid for 24 hours)
- After this period further links will be sent, if an employer still needs to register (at a convenient time to ensure the link doesn’t expire).
- If an employer or shared service/payroll provider is unable to register, please contact us (full details for this will be in the email we send to you).
Employers who have a third-party provider (payroll provider / shared service)
- When an employer registers as a super user and has access to the Employer Portal, they will no longer be asked to nominate their third-party provider (as previously suggested). We will link the third-party supplier to your Employer account on your behalf. And they too will be sent a registration email on 1 December.
- An employer will have 10 working days from 1 December, to log into the Portal to amend the ‘Contract end date’ with their third-party provider. If this ‘end date’ is not changed, the third-party provider will no longer have access to the employer’s information or be able to submit on their behalf. Please make a note of this action.
- Third-party providers will be able to register as soon as they receive their link and will no longer need to input the provider point code (which was originally suggested). The provider point code will be available on a third-party provider’s account for changes after go live.
- Once registered, third-party providers will be able to submit files on an employer’s behalf. Initially the system will allow them to choose from a list of Employers to identify who they are submitting a file for. Moving forward, their dashboard will show only the employers they work with.
Support from Monday 1 December
From 1 December, we will have Capita staff available from 8am to 7pm via Teams to provide support and answer questions about the Employer Portal. Details on how you can access the support will be provided to super users nearer to the time.
If you have any questions, please contact us on cspsevents@capita.com and we’ll reply back as soon as possible. Please add ‘Employer registration query’ in the subject field.