Published 18 September 2025 | Last updated 18 September 2025
The Employer Portal (being introduced from 1 December 2025), will allow an organisation (employer / shared service / payroll provider) to set up different user levels for colleagues who undertake pension administration activities.
Each organisation will have an initial nominated super user who will be responsible for:
- Setting up new users to the Portal (including additional super user(s) in their organisation).
- Managing the access of other colleagues who administer the Scheme.
- Removing access if a member of staff leaves or no longer requires access.
As well as the super user (who can do every task), there are five additional tiers. To help you understand what this looks like, we’ve created a role matrix which gives you an outline on the various tiers and the tasks which can be completed.
Please note that the recommended roles for each tier are a suggestion only. It’s for each organisation to choose how to manage the tiered access. Whether that’s a number of super users who can do everything or a couple of super users and the rest of the team with tiered access. This is dependent on how you perform tasks and the size of your team. A second super user should be considered to ensure overall management of an Employer Portal account is possible at all times.
The matrix also highlights the differences between what task(s) an employer can deliver and those a payroll provider/shared service has access to.
To understand more on the super user and access to the Employer Portal, you can find more information on the How to register page.
If you have any queries about the Employer Portal, please contact us via email or through our feedback form.